Our Omaha web design and support team is growing! JM Web Designs is looking for a motivated and responsible technical support specialist who will ensure the success of our website, email and hosting customers. This technical support specialist is responsible for providing excellent customer service and support to JM’s customers.

Requirements/Responsibilities:

  • Act as first point of contact for inbound tech calls
  • Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Facilitate new email setups & configurations
  • Complete hosting account setups and removals
  • Complete WordPress updates and Plugin updates
  • Additional IT tasks as assigned by Web Technology Director or CEO

Experience:

  • Microsoft Office – Especially Microsoft Outlook
  • Both Windows and Mac Operating System environments
  • Mobile apps and devices: Android, iOS and Windows Phone
  • Using FTP
  • Typing speed of at least 45 WPM
  • WordPress and/or HTML/CSS knowledge not required, but helpful

Email resumes to jobs@jmwebdesigns.com.