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Have You Claimed Your Google My Business Listing?

When people search for a business like yours, they’re using Google ~92% of the time. If you don’t have a Google My Business listing the chances of someone finding you diminish significantly. Not only does a GMB listing help customers find you, but it tells them valuable information about your company – like how to get driving directions to your location and opening a phone dialer to call you on mobile search. Let’s talk about the features of a Google My Business listing.

Google Maps local search icon

What is a Google My Business Listing?

 Google My Business is a free tool for businesses and organizations that helps to manage their online presence across Google, with an emphasis on Search and Maps. When you verify your business information with Google, you’ll help customers find you and let them know more about your business. A GMB listing will allow you to control how your business information is displayed on Google.

For More information about the power of using your Google My Business listing, see our article, Why You Should Optimize for Local Search

Control and Manage Your Information

GMB gives you the power to manage the information Google users see when they search for your business. You can display and update your hours, website, phone, and address.

The GMB Business Info search result

Engage with Customers

GMB allows you to read and respond to customer reviews. You can post photos to keep your audience updated. Businesses that add photos to their listings receive 42% more requests for driving directions on Google Maps and 35% more click-throughs to their websites compared to businesses with no photos.

Google My Business Reviews and Responses Demonstration

Track Your Visibility

Discover insights about your customers, like where customers who searched for your business are located. Find out how many people call your business directly from the phone number displayed on local search results in Search and Maps. You can even track the performance of Smart campaigns.

  Google My Business Screenshot of Where Customers View Your Business on Google

Google Posts

Promote offers, news, events, product updates, and announcements by adding a post to your GMB listing. These posts show up on Google Search and Maps to provide another way to keep in touch with customers and prospects. Keep your description short, use good photos, and end with a call to action like “Buy,” “Call Now,” “Learn More,” or “Visit Us.”

Screenshot of the GMB Posts area

Google My Business Messaging

A messaging feature lets you directly chat with customers. You can quickly respond to questions and assist current and potential customers. The messages can be directed to any phone number so a staff member can be tasked with these interactions. There is an option to turn messaging off if you’d prefer to keep communication channels more simplified.

GMB Messaging Business Welcome Message

Video Uploads

You can now upload videos to your listing. The maximum video length is 30 seconds. Videos lead to higher engagement and provide an opportunity to showcase your business products, service, and give visitors a more personal look into your business. These videos must be taken at your place of business. Google will remove any videos not related to your business location.

For more about optimizing your listing, see this blog: Benefits of Google My Business

Ready for Your Google My Business Listing?

Ready to get started? The first step is verifying your business on the GMB platform and customize each setting. See our step-by-step guide to getting started optimizing Google My Business. Happy optimizing!

Local SEO, Paid Ads, Website SEO: Why all Three Matter

Updated October 2019

A business providing services to a local market should not underestimate the importance of local SEO services. Local SEO efforts often produce more website traffic and more leads. Higher conversions result when your local listings are optimized to accurately reflect your business information, products and services.

Our Omaha SEO team can tell you over and over about why local search engine optimization is important, but how about I just SHOW you. But before I do… let me tell you one more time.

GMB, Apple Maps and Yelp are all big players in local SEO

An optimized Google My Business (GMB) listing will help you pull up in Google for relevant searches – as this information pulls into the local map-pack (see graphic below), which has high visibility. If you haven’t yet setup your Google My Business account, start there. You can use our Step-By-Step Guide to help get you started.

Apple Maps listing helps your business rank well for Siri voice command searches. And with over 700 million iPhones currently being used worldwide, many users are using Siri search on their Apple devices. And, Yelp provides Apple with access to some of its business page information, including reviews. So, optimizing your information and managing reviews for Yelp could not only assist you in organic rankings, but can also help with visibility in Apple Maps.

To help you visualize

Here’s an example Google search for Dentist Omaha.

Paid Ads, Map Pack and Organic Search Results Illustration

You will see the paid ads appear at the top of the page, then the map pack, then organic results. Then at the bottom of the page are more paid ads.

What does this mean?

This image shows us two things. First, it shows us the importance of having a local SEO strategy. The map pack pulls in GMB pages organically based on the search query, matching the GMB listing with the keyword(s) being searched. And, the first organic result is from Yelp. While that isn’t the case for every search result for every product or service, Yelp still ranks well for local product and service queries.

Second, this image shows the need for a holistic approach to your search marketing strategy. A Google Ads strategy partnered with local search optimization AND website search engine optimization efforts will help your business appear in all three sections.